Legal

Support

Last updated 25 September 2026

Something not working, or a question about your account? Here's how to reach us and what helps us fix it fast.

Contact us

Email [SUPPORT EMAIL]. We aim to reply within [2] business days, and faster for anything involving access to your account or your funds.

Include these details

The email or sign-in method you use with Levra.
What you were doing, what you expected, and what happened, with screenshots if you can.
For a trade question: the market, order type, approximate time, and whether it was paper or real.
Your device and app version, or browser, if the problem is with how the app behaves.

Staying safe

Levra will never ask for your private key, recovery details or your password. Anyone who does is not us. Do not share these with anyone, including in a support message.

We only contact you from [SUPPORT EMAIL] and never ask you to send funds, connect your wallet to an unfamiliar site, or install remote-access software. If you are unsure whether a message is from us, email us directly rather than replying to it.

Reporting a security issue

If you have found a vulnerability, please email [SECURITY EMAIL] with the details rather than posting it publicly, so we can fix it first. Please do not access other people's data or disrupt the Service while testing.

Complaints

If we have not resolved something to your satisfaction, tell us and we will review it again. Your rights under the Terms of Service and the law are not affected.